Shipping policy

Order Processing Time

  • Generally, we aim for your package to be processed within 1-3 working days after placing the order. Excluding bespoke items this can take much longer given the nature of these products. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping Cost & Transit Time

 Delivery Options

Cut off 

Delivery Times 

Cost (£GBP)

Standard  Delivery

23:59

3 to 7 days 

4.99

Express Delivery (48 Hours)

21:00

48 Hours

7.99

Oversized Delivery

23:59

3 to 7 days

19.99

Specialist Delivery

23:59

3 to 7 days 

19.99

 

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

 

Other details:

  • Shipping carriers: Yodel , DPD, Hermes, UPS
  • Shipping from: UK local warehouses
  • Shipping fee: Free shipping for all orders (Excluding Bespoke orders and large orders that requires a pallet company)
  • Shipping area: UK (Excluding some remote areas)

 

Delivery Address

  • A correct and complete delivery address is essential. Currently, we only ship orders to the UK .Please note that we can't deliver to the Channel Islands, including Jersey, Guernsey, Alderney, Sark and others. Thank you for your understanding.
  • Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

 

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally after 48 hours, please contact us and we will resolve this issue ASAP

 

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

 

About Tax

In seldom cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.